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ivana vidakovic
Beginner

UCCX 8.5 user and licensing question

Hi,

Lets say I have 5 premium licenses.Is it possible to configure 5 phones and 10 users in CUCM so that I have 2 users controlling the same phone, and so that in the end I have 10 agents in UCCX, where only 5 would be logged into CAD at the same time? Would I have any licensing issues?

Best regards,

Ivana

1 ACCEPTED SOLUTION

Accepted Solutions
Gabriel Saavedra
Rising star

Ivana, you can configure 10 agents and use 5 phones without a problem. Of course there can be logged just 5 agents at the same time, as this agent seats are concurrent. You can also configure extension mobility, so you can give personal extensions to your different agents.

HTH

Please rate helpful answers.

Gabriel.

View solution in original post

2 REPLIES 2
Gabriel Saavedra
Rising star

Ivana, you can configure 10 agents and use 5 phones without a problem. Of course there can be logged just 5 agents at the same time, as this agent seats are concurrent. You can also configure extension mobility, so you can give personal extensions to your different agents.

HTH

Please rate helpful answers.

Gabriel.

View solution in original post

Gabriel is correct (+5), the UCCX licenses are concurrent logged in sessions not configured agents, so if you have 10 agents working on 2 shifts and only 5 of them login at a time, you have sufficient number of licenses.

HTH,

Chris

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