We upgraded to Cisco UCCX version 8.x a few months ago. There is a requirement for creating a custom report. We are able to connect to Informix database but when trying to query the data, we notice that the data is abnormal. For example - data show lots of calls (more than 1000 calls) during 00:00 to 4:00 but actually there were only two agents working during that time.
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...
Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
To participate in this event, please use the button to ask your questions
Tour of the Real-Time Monitoring Tool
Have any questions about the Real-Time Monitoring Tool?
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to...
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees will learned how to use it to g...
The purpose of this document is to provide troubleshooting insight into a well-known issue for the IM&P nodes when going to the Presence Topology Page and seeing all the services as Unknown, even though they are started as shown on the ...