01-15-2014 11:59 PM - edited 03-14-2019 12:58 PM
Hi,
Lets say I have:
10 phones,
30 agents,
30 UDP profiles,
so that each agent has their own profile, with a unique DN. Is it possible to have 10 UCCX licenses so that there is one agent logged into a phone at all times? The agents work in 3 shifts, and I was wondering if I could buy 10 licenses because I will always have max 10 agents logged into CAD (and the phones), or do I have to have 30 licenses for this?
Best regards,
Solved! Go to Solution.
01-16-2014 05:37 AM
You can still define 30 agents with 10 licenses as license is only used for currently signed in agent.
Chris
Sent from Cisco Technical Support iPhone App
01-16-2014 05:37 AM
You can still define 30 agents with 10 licenses as license is only used for currently signed in agent.
Chris
Sent from Cisco Technical Support iPhone App
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