Contact Center

Hi, all,I have problem with new installation Outbound Dialer with Sip Proxy. In Dialer all state in active. On sip proxy I have route table. Number with prefix 9063 route to voice gateway (cisco 5350) with e1, number with prefix 1 route to CallManage...

I have a CCX 9.1 new install.  Everything seems to be working correctly except for the Trigger creation.  I have tried multiple systems and browsers.  When I create the Trigger, it will correctly build the CTI and DN in CCM, but the actual window I c...

Hi All,I have PCCE 9.0.4. It only had internal database. There is no external database for HDS.I configured Precision Queue for incoming call agents. When I produce report using "Precision Queue Interval All Fields (PQIAF)" provided by Cisco Stock Re...

Hi all,I've got a pair of IP IVR's running 7.0.1 SR5. The system has been in production for over 4 years and suddenly I am getting a "Windows Production Activation" message when I hit Ctrl + Alt + Delete at the server console trying to login (please ...

Hi,How can i know the calling time of a contact in UCCX Outbound system?I checked the UCCX database, but i cannot find any field showing the calling time corresponding to a contact.Anybody please help.

Hi all,I've a CUCM 7.1.3 and UCCE 7.5.8 environment. I am looking for an MOH solution where the system would play MOH music with commercial announcement. Does anyone know or recommend a third party vendor where I can purchase the MOH music that also ...

Hello, I’m using the place call step in script 1 to land in script 2. I’m able to pass variables using  the session steps from script 1 to script 2 by:Script1 – Get Contact Info and Set Session InfoScript2 – Get Contact Info and Get Session InfoThis ...

Hi. We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in ...