Contact Center

Hi, I have a question. When we first set up the router using serial, do we set it through a user? Does a user set with level 15 privilege able to do the same thing as tha---Posted by WebUser Mohd Fikrie from Cisco Support Community App

I am looking for  guidance on UCCX scripting. I have searched all the forums but can't  find what I am looking for. I want to be able to close Contact Center at  different times for different Service Queues on Holidays. For example,  Customer Service...

There are two agents (X & Y) who are part of the same CSQ, however both agents want to have different Inbound wrap-up time. What I understand in UCCX is, that we configure wrap-up time in CSQ (unlike agent desk settings in UCCE). If its a CSQ based, ...

hi all,How should i plan my partitions in Win 2008 Server design if staging guide to UCCE 9 tells about having partiton C and D, but doesn't have reccomendations in allocations.Our customer got 125 Call Agents, and here are recomendations for virtual...

Hi I have UCCX 9.1 HA cluster, Primary and Secondary, I noticed that when the Primary lost the conectvity external NTP server (statum 16), Secondary also movinf to statum 16 in ntp status, my problem is Primary server is getting ntp from external but...

HELLO, My company want build first network in our system computer.what first we must prepare for that.thank you---Posted by WebUser Tomy Hidayat from Cisco Support Community App

Hello,we have a CUCCX 8.0.2.11005-20 cluster (that is, made by a Publisher and a Subscriber) over WAN.Currently, we have the Publisher down due to a hardware failure.But we need to make some modifications to the configuration (for example, to change ...

Hi,I have a AQM license and all agents are setup to record both voice and screen. But some agents screens are not recording, voice recording is working.Its always the same agents that are have the issue with desktop screen recording. I am getting the...

I understand Cisco stopped selling WIM for UCCX in 2009. Does anyone know if there is a product to replace it?I need a product (cisco or 3rd party) that offers live chat ACD and integrates with UCCX 8?

Hi Guys,My cuurent setup :UCCE 8.5.4Side A: Rogger A, PGA (AgentPG),VRU PGA, AW/HDS A, pub, sub1,sub2,CVPA,CVPBSide B:          Rogger B, PGB (AgentPG),VRU PGB, AW/HDS B, sub3,sub4,CVPC,CVPDI am getting error in the Rogger B as below,1. Connectivity ...

Hi Experts,we are facing an issue with CAD screen popup.we have configured CAD to launch external application based on the ANI. but the issue is while involking the URL including the ANI, the CAD is prefixing an extra space before sendint the URL to ...

i have SocialMiner 9.0.1.10000-10 installed on ESXI 5 and have the following issue 1-all feeds states have the following issue as shown in the picture "there was a network timeout"Can any one help me ?2- is Social miner supports different languages f...

With Cisco Compliance Recording without Call Center can all calls to a single DN be recorded during a specific time period across shared devices?  For example:An after hours emergency number is active between 10pm and 4am.  I want to record all calls...