Accepted Solutions
Your script is failing because the step inside of the Connected branch of the Select Resource step is referencing a null value for the user variable.
Two ways to fix this:
1) Like i've shown in the screen shot, put the user variable in the Select Resource step's Resource Selected property field
2) Delete the Get User Info step from the Connected branch, since it doesn't look like you're using it for anything meaningful anyway (Also, that's not a required step to make the script work, simply End is all that is needed)
You have some other problems with your scripting too, that I can see. For example, after the Connected branch is executed, and assuming you fixed the Get User Info step, you would mark the contact as handled, which is unnecessary, as it's already handled at this point, and then you attempt to terminate the contact, which actually throws another error, because the contact would already be terminated at this point. You only need to use the terminate step when you want to hang up on the caller, which, I can only think of like 1 or 2 good reasons you should ever do that. You should really let the caller decide when they're done interacting with you.
Bonus: Use exception handlers in your script to help save your script from aborting when errors like this occur. The On Exception WFExecutionException Goto step is the most powerful one, and I've written a lot about exception handling here: https://community.cisco.com/t5/collaboration-voice-and-video/uccx-discovering-exceptions/ta-p/3124590
Your script is failing because the step inside of the Connected branch of the Select Resource step is referencing a null value for the user variable.
Two ways to fix this:
1) Like i've shown in the screen shot, put the user variable in the Select Resource step's Resource Selected property field
2) Delete the Get User Info step from the Connected branch, since it doesn't look like you're using it for anything meaningful anyway (Also, that's not a required step to make the script work, simply End is all that is needed)
You have some other problems with your scripting too, that I can see. For example, after the Connected branch is executed, and assuming you fixed the Get User Info step, you would mark the contact as handled, which is unnecessary, as it's already handled at this point, and then you attempt to terminate the contact, which actually throws another error, because the contact would already be terminated at this point. You only need to use the terminate step when you want to hang up on the caller, which, I can only think of like 1 or 2 good reasons you should ever do that. You should really let the caller decide when they're done interacting with you.
Bonus: Use exception handlers in your script to help save your script from aborting when errors like this occur. The On Exception WFExecutionException Goto step is the most powerful one, and I've written a lot about exception handling here: https://community.cisco.com/t5/collaboration-voice-and-video/uccx-discovering-exceptions/ta-p/3124590
