UCCX admin page not loading

[Sonam]

HI all,

I have uccx 11.5 and its admin page is not loading. I am able to login to admin page but nothing is loading.

What could cause this? Please help!

[johnd2310]

Hi,

What browser are you using?

Thanks

John

[Sonam]

Hi John

I tried with every browser .. 

[Sonam]

Hi, 

I am able to login to uccx admin page but nothing is shown in Application and Subsystem menu. it says 0 record found in status. I am able to login to uccx serviceability and it works fine. What could be the reason ?  is communication with cucm not good? please share your idea! 

[Chris Deren]

Can you provide screen shot? So, none of the drop menus i.e. licensing are working?

[Sonam]

Hi Chris,

Screen shot here. Will data Resync solve this?

[Chris Deren]

OK, all looks OK here, it appears you have not created any triggers or call control group yet. Can you not create those?

[Sonam]

Hi Chris,

It was working for  more than a year now and it happened all of sudden. In subscriber node everything  is there. it is only with the publisher node. 

[Graham Old]

I have seen this before and it was caused by bug ID: CSCvg58622

This causes problems with the Pub database

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg58622

Make sure you are running 11.5 (1) SU1 ES03

Graham