UCCX agent Survey (Customer Exprience questions)

[scr.sybex1]

Dear,

I have uccx 11 and cucm 11 and cuc 11 and some agent as UCCX agent.

I want to ask some question from users after the agent call ends or disconnect.

and then save the customers response. is there any solution for this scenario?

what should i do? what services i need? is there any need for database for saving customers response to questions?

Regards

[Chris Deren]

Here is a good doc on this topic:

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html

You can also look at offerings from 2Ring, Calabrio, etc. for post call survey offerings.

[Joseph Thvedt]

is there any need for database for saving customers response to questions?

You need to write them somewhere; an external database is one choice. Another option would be to write them to Call.PeripheralVariables using a Set Enterprise Call Info step, and using CUIC for reporting.

[Andreas Stuber]

Sybex,

we built such a soution - http://www.expertflow.com/post-collaboration-survey/

Regards - Andreas