UCCX: CAD Modifications

[nitheshkannan]

Is it possible to modify CAD reason codes for logging out. Thanks

[Anthony Holloway]

Yes. You need to download the CAD Admin utility from the sever AppAdmin web interface under Plugins.

[nitheshkannan]

Able to see below things from admin page --> Plugins.

Cisco Unified CCX Client Configuration tool
Cisco Unified CCX Desktop Administrator 
Cisco Unified CCX Supervisor Desktop
Cisco Unified CCX Agent Desktop

[Anthony Holloway · Accepted solution]

Cisco Unified CCX Desktop Administrator

[nitheshkannan]

Okay. Thank You

[Jonathan Schulenberg]

Also a PSA that CAD is end of life/support. Add an upgrade of CCX to your New Years resolution list!
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html