UCCX call priority based on ANI

[Kanat Nurzhanov]

Hello.

I need prioritize mobile extensions (8701xxxxxxx) over the local extensions (xxxxxxx).

I mean if you call from mobile number you should be promoted in queue.

I used .substring function, but I do not know how to attach variable ("calling number" from GetCallContactInfo operator).

Any ideas how to implement this?

[will.alvord · Accepted solution]

Create a new string variable and assign it to the calling number in the get call contact info properties.

[Chakshu Piplani · Accepted solution]

Hi,

You can use an if step:

e.g.

if

calling_number.startsWith("+91")

set priority 10

HTH

Regards,

Chakshu Piplani

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