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UCCX call priority based on ANI

Kanat Nurzhanov
Beginner
Beginner

Hello.

I need prioritize mobile extensions (8701xxxxxxx) over the local extensions (xxxxxxx).

I mean if you call from mobile number you should be promoted in queue.

I used .substring function, but I do not know how to attach variable ("calling number" from GetCallContactInfo operator).

Any ideas how to implement this?

 

2 Accepted Solutions

Accepted Solutions

will.alvord
Contributor
Contributor

Create a new string variable and assign it to the calling number in the get call contact info properties.

View solution in original post

Chakshu Piplani
Cisco Employee
Cisco Employee

Hi,

 

You can use an if step:

e.g.

if

calling_number.startsWith("+91")

set priority 10

 

HTH

Regards,

Chakshu Piplani

Please rate helpful posts and identify correct answers.

View solution in original post

2 Replies 2

will.alvord
Contributor
Contributor

Create a new string variable and assign it to the calling number in the get call contact info properties.

Chakshu Piplani
Cisco Employee
Cisco Employee

Hi,

 

You can use an if step:

e.g.

if

calling_number.startsWith("+91")

set priority 10

 

HTH

Regards,

Chakshu Piplani

Please rate helpful posts and identify correct answers.

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