I need prioritize mobile extensions (8701xxxxxxx) over the local extensions (xxxxxxx).
I mean if you call from mobile number you should be promoted in queue.
I used .substring function, but I do not know how to attach variable ("calling number" from GetCallContactInfo operator).
Any ideas how to implement this?
Go to Solution.
Create a new string variable and assign it to the calling number in the get call contact info properties.
View solution in original post
You can use an if step:
set priority 10
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