Contact Center

Hi Team,We are using UCCE and at a site there are two lines on the phone.First one is agent line and second one is personal line.When agent is making outgoing call form personal line is there a way to make the agent status "not ready" automatically? ...

Hello,I am about to perform a UCCX upgrade from 8.5 to 10.5.  Will I need to have my users uninstall the old CAD version and reinstall the new version?  Or will CAD auto-update to the new version?  I know that during past upgrades, auto-update worked...

We have seen an intermittent error occur on a small number of calls.  When agent clicks the answer button on Finesse - "An error (red X) appears along with this message - Cannot perform operation: Error Code: CTI-tragetMediaAddress  - Agent can then ...

Hello.I need prioritize mobile extensions (8701xxxxxxx) over the local extensions (xxxxxxx).I mean if you call from mobile number you should be promoted in queue.I used .substring function, but I do not know how to attach variable ("calling number" f...

Can you restore a CUCM backup to a same version server that has a different IP address than that used to do the backup? Building out a new Cluster using PCD we changed hostnames and ip address for the new cluster.   Now we are going to do a "jump" up...

Hi,I have upgraded our UCCX from 9.0.2.10000-71 to the latest SU3  9.0.2.11003-44UCCX is runing fine and all services are up Only i have one issue, i can login to CUIC portal only with local CUIC administrator account. Users are synced successfuly fr...

Hi All, Can you tell me the difference between logout and Not ready state on CAD? Logout state on CAD => the call is dissuaded.Not Ready State on CAD =>  the call is dissuaded or not or in queue? Thanks a lot for your reply.  BR Aubert

Hi,We have a requirement of click to call in the UCCX 10.5 setup with  customer website(user input)  for our client, anybody tested this in the lab/prod setup ?  Thanks !!Shridhar