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Hi Everybody, I am trying to create a custom report in CUIC (UCCX10.5)By following the instruction below: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1051/user/guide/CUIC_BK_CAD...

I am working on a UCCX 10.6.1.10000-39 HA cluster and I am having trouble setting up the backup device or viewing the backup history. When I choose any option from the backup or restore menu the I just get the spinning wheel while the browser waits f...

Hi everyone, I am learning how to code UCCX scripts and would like to add a "zero out" option for the basic ICD.aef script. I have recorded the prompt, just want to know how to add the option into Queue Loop. I am editing the canned ICD.aef script th...

Dear members,I have configured the CVP Courtesy Callback feature in a UCCE lab environment version 9.0The issue I'm now facing is that I was able to successfully schedule a callback but never received it.After checking the CCB scripts logs; In the Ca...

Dear sir,I use TZ[America/Los_Angeles] to get time zone for the step "Time of Day". I am not sure if TZ parameter will get time zone automatically when day light saving period or normal period.  Thanks. Matthew

when i open agent greeting and a call into the agent,first hear a tone "beep~beep "then hear the agent IDand then hear a tone "beep~beep" again i want disable the beep tone how can i do for this? 

Hi Guys, I tried to make a script by uccx script editor and I made if press 1 will redirect to special extension, but I need if I dialed any extension included in CUCM will redirect it automatically, how can I do that, I attached my script as picture...

I'm running Cisco UCCX 10.5 with 10 premium licenses.  My company is planning to purchase more licenses but not the premium licenses. How does UCCX determine what license an agent will use?