UCCX CallBack Script

[Mustafa.Taha]

i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back

[vijendra Saravanamuthu]

https://community.cisco.com/t5/contact-center/uccx-callback-script/m-p/4286312

[fabio.alves111]

When the call go to system callback the report show this call is abondoned.
Is there anything I can do to show that this call has not been dropped?
Anyone has this problem?

[Lamar Demby]

Add dequeue step just after the caller selects the call back option.

Please rate if this answer helps anyone.

[Mustafa.Taha]

I will need an automated callback script so that when agent stays in the queue for more than 1 min call back prompt should be played, after that call should be placed automatically once any agent is available.