UCCX Callback Script

[aniket0422]

I am trying to configure call back script referring below document but not able to succeed.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html 

Can someone please help with sample Call Back Script.

[Thomas G. Johannesen · Accepted solution]

Hey

Here is Cisco Callback sample scripts

hope that helps

Regards

Thomas

[aniket0422]

Thanks Thomos, Though these are default Scripts it helped me a lot.

I managed to configure Call Back Feature with these scripts.

[Vaijanath Sonvane · Accepted solution]

Hi,

You can use the scripts that @Thomas G. Johannesen has provided. But very important step to remember is to change the Call Control Group ID. In the scripts it is defined using variable name callControlGroupID and set to 6. This value needs to match with your Call Control Group ID otherwise the Callback feature will fail. Please see below screenshot:

[aniket0422]

Hey Vaijanath,

Thanks for this tip.

[pieter.bos]

Yes, I am using this script. And I did amend the callControlGroupID as well as the DialogGroup.  I also ensured that I am using a different CallControlGroupID and MediaGroup in the PlaceCall step than what was configured on the trigger.  Exactly as was suggested by the docuemt.

The call gets astablished.  The Agent's phone rings and when answered the call gets connected.  I just cant hear either of the two prompts instructing the agent to listen to the recorded message and to connect to the caller.

When entering the correct digits the response is also correct.  I can hear the recorded message and I get connected to the original caller. Everyting works perfectly in the script.  I just cant hear those two prompts.

I created a small PlayPrompt script just to ensure that these two prompts are playing at all.  

The contact centre is configured for g729 and all prompts are converted using the CUCM.