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UCCX CallBack Script

Mustafa.Taha
Level 1
Level 1

i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back

3 Replies 3

fabio.alves111
Level 1
Level 1

When the call go to system callback the report show this call is abondoned.
Is there anything I can do to show that this call has not been dropped?
Anyone has this problem?

Mustafa.Taha
Level 1
Level 1

I will need an automated callback script so that when agent stays in the queue for more than 1 min call back prompt should be played, after that call should be placed automatically once any agent is available.