I have a customer running CCX 11.5.1.11001.34 and we are migrating to a new cluster running CCX 12.5.1.11001.348 in a new data center. I did a python script that I was able to use to migrate the vast majority of the data, but how to handle the schedu...
Forum Posts
Hi,we setup a UCCX app. There are two call consult transfer steps to redirect a call to a destination. We take it, because we need the timeout function in the step. a call redirect step didn't have timeout.Now the question: If somebody calls the app,...
Can anyone help to explain the definition of "Longest Call in Queue" from the Finesse Supervisor Queue Data. I have set the script to end the call if the caller is in CSQ over a certain time limit. However, I find out this "Longest Call in Queue" tim...
Resolved! JSON document in document repository?
I'm trying to do some development work, and did something I've done many times....put a sample data set into the document repository so I don't have to build a server side just for testing some stuff. But for the first time, I'm doing this with a J...
Hello, What are the benefits of using Dialed Number Pattern versus creating Local static routes for each call server under SIP. I understand Dialed Number Pattern gets applied globally but trying to understand when you would use one versus the other....
Hi All I have a facing problem to used internet script editor pcce 12.5. anyone to know how to fix this??
Hello, We recently had a complaint about a user with supervisor role using Live Screen Monitoring in Calabrio 9.5 to see another supervisor's screen. Since the supervisors are also assigned as team resources within UCCX (10.6) this gives all supervis...
Resolved! UCCE VMware settings
Hi, Jsut wondering whether this document is still valid for UCCE/PCCE 11.6 with Windows 2012? https://www.cisco.com/c/en/us/support/docs/servers-unified-computing/ucs-manager/116092-vmware-deploy-cklst-ucce-00.html I do not see mention of doing...
Hoping someone has seen this one before: Call comes into the CCX (v9), hits the script and the caller gets routed into the correct queue. Correct MoH stream is played. When the call is routed to the agent and the call connects MoH continues to play o...
Hello, I need some help to understand this result on UCCX, after applying a Data Check on Triggers the result on Status is "X", I do not know if it is a normal behaviour or not. The environment is working and apparentily without issues.Find the attac...
Hi Guys, We have received an request to create live dashboard for multiple queues that are assigned to different countries. PQ are configured as separate entities so when added to dashboard, UCCE gives summaries to all of them. Right now it looks li...
Hi All, I have two Regions with each having there own contact centers UCCX Region AQueue A - Agents Not logged In overflow to Queue BUCCX Region BQueue B - Agents Not logged In overflow to Queue A At the moment call bounce between Region A to Region ...
we have an application the is processing calls for 7 queues.When calls come into a single CSQ, the position in queue reflects the correct position in queue for the caller and maintains the correct PIQ (Position In Queue).When 3 calls come into 3 diff...
hiwe have uccx11.6.2 and socialminer 11.6.2 for webchat, but we have a problem, sometimes the agent get red error with this subject: An error occurred while joining the chat room and he receives up to 13 concurrent chats while we have configured the...
I found out numbers on Finesse Voice CSQ Summary Report do not add up. For example, Agent Taking+Agent Ready+Agent Not Ready+Agent in After Call Work + Agent Reserved =/= Agent Logged In The total sum does not equal to the Agent Logged In number. Ple...
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