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I'm trying to do some development work, and did something I've done many times....put a sample data set into the document repository so I don't have to build a server side just for testing some stuff.   But for the first time, I'm doing this with a J...


Hi,   Jsut wondering whether this document is still valid for UCCE/PCCE 11.6 with Windows 2012?   I do not see mention of doing...

rchaseling by Enthusiast
  • 4 replies
  • 0 Helpful votes

Hoping someone has seen this one before: Call comes into the CCX (v9), hits the script and the caller gets routed into the correct queue. Correct MoH stream is played. When the call is routed to the agent and the call connects MoH continues to play o...

Hi Guys,  We have received an request to create live dashboard for multiple queues that are assigned to different countries. PQ are configured as separate entities so when added to dashboard, UCCE gives summaries to all of them. Right now it looks li...

hiwe have uccx11.6.2 and socialminer 11.6.2 for webchat,  but we have a problem, sometimes the agent get red error with this subject: An error occurred while joining the chat room and he receives up to 13 concurrent chats while we have configured the...

Moshtabaa by Beginner
  • 0 replies
  • 0 Helpful votes