Hello, We have UCCE 10.5. we are facing strange behavior. Agent receives a call from the same number while he is on a call with him.Any kind of help to determine the root cause would be greatly appreciated. Thank you.
Finesse calls getting dropped. User sees error on screen: Verify if CORS is configured then click Launch Certificates to accept certificates to use Live Data
my current situation is after ring no answer agent state become ready i need to do script in select resources after ring no answer it never direct to next available agent but goes to call back menu other question i need call back menu to same calling...
Hi everyone,Our customer's using UCCX 12.0 and AQM 11.5 with Classic License and no SWSS. They don't have plan to upgrade the system in near future yet.Recently, I had to request Cisco to re-host the license to new MAC as I couldn't find the "re-hos...
Hello Experts,Need to upload the XML file for Multiple finesse teams, Is it possible? Can you share the procedure, how can we upload the XML file in finesse? Thanks in advance
hi is the server CISCO BE7M-M5-K9 supprted for PCCE ? if yes how while the server comes with one CPU 2.6GHZ (14 core)if no what is supported for PCCE and where can i find the document. Thanks in advacne
Hello All My UCCX is version 12.5(SU1). I created a Call Variables Layouts. I want to assign it to a specific application. According to Finesse administration Guide, I should to create an ECC variable in CCE Configuration Manager, but I didn'...
Duplex side UCCX, version is 8.4Side A Public IP : 192.168.1.46; Private IP: 172.16.12.6 , It runs routerA,loggerA,PG1A,PG2ASide A Public IP : 192.168.1.47; Private IP: 172.16.12.7 , It runs routerB,loggerB,PG1B,PG2BPG2 connect to 2 CVP call server...
Hi, I have direct preview campaign running and not agents reported any issues, BUT when I query the Dialer_Detail table getting around 30 records with CallResult 13 which means "Dialer stopped dialing customer due to lack of agents or network stopped...
We have defined the following VXML properties in our Call Studio project properties under the Root Doc Settings:fetchtimeout 65sfetchaudio http://MediaFiles/en-us/sys/fetchdelay.wavfetchaudiodelay 2sThese properties work...
Hi We are having UCCX 9.0 with Premium license,can we configure Agent Greeting service in our call center with this version and license ?If can how can it be done ?If cannot what are the requirement which we need to have to enable this ? Thank you Th...
Hi All,
I need to modify an existing VXML application on CVP but this was built manually not using call studio. How do I deploy this application manually after making the change. I have only ever used Call studio or OAMP to deploy VXML applications.
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Hello, getting unable to parse expression: undefined field nested exception is java.lang.NoSuchFieldException:netI'm also sending soap request using java to get a reply. what is the recommended way to do it and get the values from the reply?
I have an existing CCX 11.6(2) script with a Call Consult Transfer step to an external PSTN number. When you call in from an external device and hit this step, you can hear MOH briefly while the call is being setup, but then the call drops. The scrip...
