Contact Center

The customer has a Verizon Business SIP Trunk, calls from Telco come into SIP CUBE 3845 running 12.4(24)T and then SIP-SIP to CallManager 7.0(2) to UCCX 7.0(1)SR1 where Cisco Agent Desktop to 7942 (G711)(SCCP42.8-4-3S).What our UCCX 7.0(1) Agents co...

I'm trying something new where I'm trying to write a generic queue node to use with 10 different skill groups. I have a health department which has 5 different clinics each with an English and Spanish group of agents. Each clinic and language is a se...

What is the difference between the following similiarCallDispositions:  28          'Blind Transfer'  30          'Conferenced'  31  'Duplicate Transfer' and Peripheral Call Types:                4  'Blind Transfer'                12  'Consult'      ...

The scenario:  The UCCX is integrating with a Ticketing system.  The Ticketing system engineer provided me the REST commands they require to access their database.  I am supposed to take their REST commands and make the appropriate format changes req...

After updating to MacOS Monterey v12.3.1 (21E258) users are not able load or see live reports in any update browser including Safari, Chrome, FF, Brave, etc. The headers just say "Loading Report..." Any insight and help is appreciated.

I have configured ece delayed call back entry point, mapped to default cisco voice delayed  call back queue, and scriptselector mapped and it is mapped to call type and icm script and skill group to node (routing) like normal dialer script.Agent logg...

My customer has a UCCX ver 12.5,where some agents are reporting issues with finesses service.They are experience forced logouts from Finesse on READY STATE or TALKING STATE, and on collected logs we have detected REASON CODE 255 ( connection failure ...

Is there an abandoned call timer in CCX that would allow me to only report on calls abandoned after 11 seconds?We are getting a lot of abandoned calls equal to or less than 11 seconds. We would like to mark those as short (abandoned) calls so that th...

Dear members,Could you please advise if the below features are feasible in UCCX 12.5:- Integrating CUIC Dashboard (without authentication) on the customer portal.- Notifying agents with a beep sound if certain time threshold is passed during the call...

Hello,Our CCX licenses will be expiring soon and we're currently in the process of renewing. Is there a grace period for the licenses? Thanks,Brad 

Hi dear Friends,I have a question.. For learning UCCX completely, Which Cisco PDF and Docs is needed to study on it ?as Step by Step..