As per CVP reporting server migration 1 - Login to informix user2 - Access CVP installtion directory3 - Run commandmigrate_unload -p c:\migration My question how to execute step 1 and 2 in one command prompt session as when I login to informix user t...
Forum Posts
Resolved! Can't login via FIPPA anymore
Hi, when I try to log in with a specific agent, e.g.,: http://UCCX-IP-or-FQDN:8082/fippa/SEPAAAABBBBCCCC/login?password=cisco&extension=62000&id=arunabh I get a HTTP 500 with this laconic error message: IllegalStateException Not connected to server. ...
We have a UCCE v12.5 system and currently using CourtesyCalback feature so all our inbound calls use Survivability TCL script in CUBE. Some of the calls that get answered by agents need to be manually transferred to another system (Avaya) via SIP so ...
I am trying to test SSO in UCCE 12.5 lab. in the lab all UCCE components are installed on single server and it is simplex solution. When I go in inventory in CCE Admin page and open UCCE server and select principal AW, enter credentials, i get follow...
Well, I am hopeful someone has run into this similar issue before. Was not successful in my Cisco Community search nor google.I have one agent that not able to see any of our newly employed agents in Finesse, ONLY our veteran agents. Here is what I ...
Dear community.Could you please help me?When I try to create my own report definition, I get an error cuicui.reportdefinition.invalidQuery.403.Thank you in advance.Tim.
Hi,The Licence says that premium license support outbound Calls Outbound. But had a disclaimer that says "May require Campaign Management software."I don't understand, i need adicional services, servers, integrations for an outbound campaing or can i...
UCCX 12.5.1.Admin adjusts Competence Level for existing resource. About once a week the changes revert to previous setting.Is this a known bug/issue?
Is there a way through API or any other method to get a report of a particular script parameter for all applications? As an example, all of our scripts have an Afterhournumber parameter, that is a default value, but can be overridden in the App Admin...
Finesse Agent is in Not ready state,Still calls landing on Finesse desktopAgent ID : dparri14ACD Number: 1466106778Incoming call: 1466102190 Attached logs for reference
Anyone have a query that will pull the max concurrent standard and premium agent counts?I can pull max concurrent easy enough but the only way I can think to pull standard or premium is a complex series for nested queries and I sure I'm over thinking...
Resolved! Jabber & Extension Mobility
Hello Everyone,Does Jabber with CUCM 12.5 support Extension Mobility?How an agent state using Jabber is monitored by UCCX? Thanks, MK
HelloWe have hired more remote staff for helpdesk using jabber. I am unable to get silent monitoring to work for jabber users. Both the Supervisor and trainee are using Jabber. The error i get when we attempt this is Silent monitoring operation fa...
Trying to find a report in CUIC that shows the calling party ID. Have looked thru all of the reports that I have with no luck.
I am developing sql script to get CSR basic information and Login Logout details of CSR w.r.t Date. I am joining Resource table and AgentStateDetail on basis of ResourceID. Stats are coming fine. But agents whose "resourceid" changes frequently (new...
