Hello, I have an issue where my Agent Based Progressive Outbound Campaign is working, but is not putting the agents in a "TALKING" state when connected. They are shown as "NOT READY" and also it is not putting them in automatic wrap-up. (which I ena...
Forum Posts
Resolved! UCCE ICM calls to CVP VXML not working
Hello Dears, I have UCCE 12.5 with CVP 12.5 and VVP 12.5. I have a simple script that forward the call to CVP VXML, it was working fine. "Without any change, suddenly stopped working" I tried to restart everything, checked the logs, with no l...
Hello, I have an issue where my Agent Based Progressive Outbound Campaign is working, but is not putting the agents in a "TALKING" state when connected. They are shown as "NOT READY" and also it is not putting them in automatic wrap-up. (which I ena...
Resolved! InActive Agents and Reporting
What is the recommended way to handle inactive agents ? If they remain in the database they will appear on Historical reports forever if the agent list is used in a left join as the starting point of a report query. However, as I understand it if the...
Hi there, I wonder if Jabber for VDI built in bridge recording is something that would work? I see contradictory information that in some sources such as jvdi install/deploy guide it says that it can be configured, however when I look at the UCCE com...
Resolved! Dial list for Outbound Option UCCE 12.6
Hi everyone! Please tell me what is the maximum number of contacts can contains dial list in UCCE 12.6? Maybe it is described in the official documentation?
Hello. we have 4k Rogger deployment, UCCE 12.6, with Finesse being on ES03. We are using SSO globally, with Cisco IdS and our IdP is Ping Federate. We periodically do Disaster Recovery tests where Side A is completely isolated from Side B. This ...
Customer has a step in a UCCX script that retrieves an XML document from an HTTP server. We have this set up for https on port 11112. This worked in version 11.5 just fine. After the upgrade, this does not work. We can get it via unsecure HTTP on...
Does Cisco finesse require that the PC on which it runs get it's LAN connection from the pc port on the associated phone or can the PC be on it's own network switch port?
is it possible to monitor 2 folder from 1 email account, and assign it to 2 differnt CSQ ? example:CSQ Name: email-CSQ-inboxinbox username: myemail@mydomain.cominbox folder name: Inbox CSQ Name: email-CSQ-priorityinbox username: myemail@mydomain.comi...
i want to see which PQ's get the least/most inbound calls. Is there anyway to determine how many inbound calls went through a PQ on any specific day?
I have been experiencing lot of error with Chat. The main error I am getting is "An error occurred while establishing a chat session" or "Chat session is disconnected due to technical issue" This issue has been reported to cisco Tac and does not seem...
I am trying to locate the UCCX guides that indicate the IPPC Agent line settings. Noted as the Do's and Don'ts for UCCX Agents. 1. Top my head, need to find the guide for all of the DONT's !2. Multiple Call/Call Waiting Settings on Device XXXX1234 3....
Hi , We just upgraded to CVP 12.6 last week and I am not seeing resource manager service in the OAMP. Does anyone confirm if this has been removed or there is issue with it. Thanks Shreyash
Resolved! Vxml Transfer Element
Hi Folks,question if we use call studio Transfer element to transfer a call outside call centre environment Using bridge feature , do we still have call control on CVP level or is it only supported internally. i have to transfer a call to mobile numb...
