Hi, we have UCCE 12.5(1) and we have always the field LocalQTime of the table Termination_Call_Detail to 0. I know the field RouterQueueTime from the table Route_Call_Detail (and have values different to 0 when the call is queued). we still use Skill...
I assumed they logged into the same /desktop portal page but it requires them to enter an extension. The supervisor doesn't need an extension to get reports and manage the team. Is there a different URL for supervisors?
Ask Me Anything Forum Architecture, Design, Deployment, and Troubleshooting on CCE Finesse Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich ...
I am working on getting the quirks out of the OUTbound Dialer Campaign with IVR messages on connect.Does anyone have the optimum settings for the SIP gateway and SIP router CPA configurations? I have been adjusting the "suggested" variables and still...
Hello everyone,I am doing a capacity Planning for a call center. ICould you please have a look and let me know if it make sens?We have a total of 72 CSQ in our call center. I ran a CUIC repport using CSQ_ALL_Filed_Repport (UCCX version 10.6) for th...
Simple script : Prompt caller to enter a PIN using the Get Digit Step.In the Success branch I created an IF step > If (Pin_Entered == "1234") ; then the TRUE branch is a '= SET' step to identify the Extension I want to transfer the call to (...
Dear all, My environment : UCCX 12.5 Here is is my use case : I have a standard UCCX Call flow, routing a call to an agent. In the same time, I want to trigger a HTTP trigger flow from a 3rd party application, for updating a Call Variable related to ...
Hello, I am trying to send a prompt file thru a rest API (json). The problem is that I am not able to find the good path for the prompt file in the folder and put it in a string. I know that my restApi is working good, because when I enter an ext...
Hi, We had a strange behavior in our customer site (UCCE 11.6). Agents were put to not ready state with status call over lap. Checked the CVP logs, found rejection from CUCM with 404-not found. Upon checking with TAC, we found the CUCM rejected the c...
Hello,I have a request by a team supervisor who would like a customized outbound report. It sounds pretty self exclamatory but I don't see a default report which can provide the results he'd like.He would like a detailed outbound activity report by a...
Using UCCX Outbound Campaign to verify that a Called Number is working. I know that the OUTBOUND UCCX feature can detect calling status for the number dialed. I want to be able to do the following Contact Center, UCCXto call and known number to confi...
Hi Everyone, We have a UCCX solution for our Contact Center. I got a new requirement to create a distinction in the data despite being stored in the shared database. For example, each department wants to see only all information related to them and n...
If my memory is correct, a Clock Sample gadget was available on the Finesse Dev Page. I was not able to find it anywhere. Can anyone help me with the same.
Hi there,On UCCX 12 Premium, I'm having trouble establishing sendmail (SMPT).My customer has switched the SMTP encryption technique to STARTTLS and the SMTP port to 587 as part of a mail service migration. I attempted to go through the documentation ...
Hi I did the DKIM signature record in my DNS but I keep getting syntax error, I literally copied and pasted the generated CES record into my DNS server record. Attached is an image of the error. Regards
