UCCX Context Service Registration Issue

[marulraj1]

Looking for some assistance please, I have followed instructions from the UCCX Admin Guide and Context Service Help Central support yet the registration is getting failed when i try to register using Finesse Admin Page.

I have created organization and assigned admin rights and added the URLs to the whitelist on my firewall as stated in the guide.

Error Message:" The Context Service registration status is invalid. Check the settings and try again."

Curious to know is there any other additional privilege that has to assigned to administrator of the Organisation.

https://help.webex.com/community/context-service.

Regards,

Pravin

[sajith]

Hello Maria,

Thanks for reaching out.

Could you please email me the org name and / or the org admin email address so we can take a look?

I would be happy to have a WebEx session to help you get this resolved. I am based out of Boston / EST zone. Please email me your date/time preference and we'll take it from there.

sajith@cisco.com

Regards, Sajith

[marulraj1]

Thanks Sajith for involving your team to resolve the issue.

[tomi.hakkarainen]

You should also do this which is what resolved our similar issue.

Please do the following:

• Go to https://admin.webex.com/
• Login using "first"org admin credentials ( we did this with second and it worked also )
• Under Hybrid Services, click on “Context”
• Go to “Settings” tab
• Click “Synchronize” (it might take few seconds to get the button to be highlighted)
• Once that is done, retry registration and let me know how it goes