Contact Center

I am sending URL to the social miner server as using an ECC. You can see the contents of the ECC below, name=test@abc.com&title=275&variable_cv_5=test@abc.com&mediaAddress=%2B46727002855&variable_cv_1=%E3%83%86%E3%82%B9%E3%83%88&variable_user_user.EC...

I'm trying to call SelectCMDevice from RisPort70 from c#.My c# code to call SelectCmDeviceServicePointManager.ServerCertificateValidationCallback = (sender, certificate, chain, errors) => true;ServicePointManager.Expect100Continue = false;RISService7...

We recently migrated all our users from CAD to Finesse, (10.6.1 SU2, soon going to 11.6x)  I'm trying to clean up the layout and there's some whitespace around the CUIC dashboard that I've added.  Does anyone know how to get rid of this (see red arro...

Hello,I am new on cisco call studio. I want to create one java custom code that calls rest service and  want to use this code in cisco call studio application.Please let me know the steps for creating above scenerio. If you guys have some sample exam...

HI ,We have an application developed using Call studio 11.6. We see application resulting in below exception:The error was: A built-in element encountered an exception of type com.audium.server.AudiumException. Connection reset by peer: socket write ...

CVP application is working fine if I am entering 0-9 DTMF but if I am pressing * as input it is not accepting and throwing an exception as "com.audium.server.AudiumException: The element 8_Option_Menu_01 prematurely returned a null exit state.e. A vo...

Good Morning,I was reading this thread Returning Data to ICM when Caller Hangs Up which is from 2010.I was wondering with CVP 11.5 can I use the same method or there is a better to accomplish.I want to return to ICM in which menu the customer as disc...

Hello, all!I'm having a difficult time using the TimerTickEvent service, explained here: https://developer.cisco.com/docs/finesse/#!finesse-container-timer/finesse-container-timerWe've created a 3rd party gadget. Our goal is to have a Timer in the 3r...

Hi,I have this situation where from the CUIC reports, agent not ready code is 4. There is also not ready reason code 3 and 2. Upon checking from the cisco documentation, there is no such not ready reason code 2,3, and 4. Can anyone tell me if what ar...

I'm new to Finesse development. It would be great if someone could explain the questions below.1. How the finesse desktop checks whether the finesse server is reachable? Will it ping the server at regular intervals of time?2. Does XMPP Notifications ...

Subject :-1) VXML application hotevent  "connection.disconnect.hangup" causes infinite loop , Comprehensive Model , CVP 11.6 along with VVB.We have a Observation , when we catch HotEvent "connection.disconnect.hangup" in vxml application, it catches ...

Hi,I am running a Finesse gadget which needs to send a request to the localhost (client PC). Unfortunately, since the request is made by the gadget hosted on the Finesse server, the localhost is the Finesse server itself. I would like to know if ther...