Contact Center

my environment is call studio 11.0, nuance 10 with asr, when i use the form element and input mode set "voice" ,  i noticed that the cisco voice gateway send the help voice grammar to nuance, I want to know how to set to disable the help voice gramma...

Recently we have seen changes in how CallTypes are presented in Finesse 11.6 (the UCCX variant so far). I am just wondering if these changes were intended or are a newly introduced bug. I also understand that Finesse is basically passing through the ...

Hi,one of agent stuck on the phone for signing out Finesse, he always got error " Cisco Finesse service error, if the problem persists, contact your administrator" when he tried to sign out  Finesse from the phone set.I reset the phone, deleted the p...

Hi folks,we are currently deploying an AI bot integrated with socialminer chat (11.6.1.10000-25)The issue we are facing Is that In “Description” field we would like send those info (in the same format):“Request 1Request 2”To achieve this we are using...

I’m just starting researching whether or not I can pass the carrier’s SIP UUID all the way “in.”Meaning: Carrier SIP UUID -> CUBE -> CVP->VXMLThe reason is that the sending system is holding some data that I need to grab via a  web service.The remote...

Hi,I am currently working on implementing a couple of gadgets, and more specifically, Implementing a CallTransfer and CallConsult feature, I have read the docs from the site on how to use the interfaces from the finesse.restservices.Dialog classes.fi...

In my java code I have an order number that needs to be spoken out. It's always a 7-digit string of characters; eg: "1765432". Using the base way I know to do it, the number is spoken as "one million seven-hundred thousand...", but what I'm looking f...

Hello all,I have 3 supervisors in the same team. How can each supervisor sees all the agents live data in a gadget except the data of the 2 other supervisors ?Is there a way to filter only agents and not supervisors in XML layout ?Best Regards,Elie

Looking for some assistance please, I have followed instructions from the UCCX Admin Guide and Context Service Help Central support yet the registration is getting failed when i try to register using Finesse Admin Page.I have created organization and...

Hi AllI am .NET developer.Recently started working on Oracle Cloud media bar integrations with Cisco Finesse.I am using RestSharp library to do REST API call to Finesse server (successfully).Now, something XMPP come into the picture where I want to s...

Hello the Finesse Gurus, When testing the Blind and Attended Transfers with the online Cisco UCCX 11.6 sandbox  lab I’m getting a pretty strange results:Blind Transfer – works Ok both with three Cisco Finesse Virtual Agent desktops (10.10.20.12,  10....