UCCX Create log

[OrBaram]

One of our customers asked me to create a log for him from the script that contains the following data in a text file:

1) Date and time
2) Identity card
3) What is the code we received from the DB
4) The HUNT number that is transferred

Is there a way for me to create a simple text file with the following data from the script and save it in some folder?

[Roger Kallberg · Accepted solution]

It would likely be better if you populate that information into PVs, peripheral variables, so that you can use them in CUIC reports.

[Jonathan Schulenberg]

I agree with Roger here - write it to a call variable Call.PeripheralVariable (General tab of Set Enterprise Call Info step) so it’s in SQL. Or even a second external database table where you write a row per-call.

To answer the question as-asked though: there is a writeable directory; however, it is not replicated between HA nodes, backed up, or have any automated cleanup/deletion of files. You’re signing up to manage this manually via CLI if you use it. You can write to it from the script with the Document palette; IIRC the syntax for this is FILE[/opt/cisco/uccx/Customer/myFilename.txt]. The CLI command is file <action> custom_file.

In the 

[JohnBushong8071]

I have also done this using the basics - write to an xml file sitting on a share drive. It would also be accessible real-time as you just have to open the file. It's not exactly "text", but it works quite well and is accessible as "real-time" data. 

[OrBaram]

Hi,

Can you please provide examples of how to do this? I'm not doing so well