UCCX Debugs

[Cristobal Jimenez Priego]

Hello all,

I have uccx 8.5.1 su2 integrated with ucm 8.6

I'd like to know what debug do i need to enable on uccx in order to track down a call, and make sure that the call was delivered to an agent

thanks

[Chris Deren]

This should help:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/troubleshooting/guide/uccx851sg.pdf

HTH,

Chris

[anchoudh]

Hi Cristobal,

Additionally, you can run the Script Debug Enabler and send a test call and keep traversing through step by step in the UCCX script along with the call.

Use the below troubleshooting links for reference.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshooting_guides_list.html

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_tech_notes_list.html

Hope it helps.

Anand

[Aaron Harrison]

Hi

If you want to see if a call went to an agent, you wouldn't debug anything until you think the system is 'broken'.

Sounds to me like to want to verify if a call got to a particular member of staff? If that is correct, you would run the Historical Reports client, and generate a report. Presumably you know the number or approximate time of the call?

If so, try:

- Agent Call Detail (filtered by that particular agent, then search the output for the CLI)

- Detailed Call by Call CCDR (all calls going through the system, and again search for the CLI)

Regards

Aaron