UCCX drop call problem

[thiago.saleixo@gmail.com]

The incoming call momentarily rings on the agent's phone, but disconnects before the agents have a chance to connect the call.

Version: UCCX 11.6

Version: CUCM 10.6

Example, the problem occurred on 10/06/2019 at 18:15 PM with the agent number (41036192) with port CTI 2065, I could not identify the problem.

[david.macias]

I suspect it's an issue with your CSS or partition, based on what you're describing.

david

[Thiago.saleixo]

I do not think the problem in CSS or partition because the problem is intermittent