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We have a customer presently on 10.x who wants to upgrade to 12.5. This customer is presently using a macro to take the ANI field within CAD and copy it, paste it, and hit return in a Citrix window with their CRM software loaded. Is anyone aware of a...

We currently use BiB sip trunk recording but now have a requirement for gw recording or network based  Normally we set the DN to be BiB and when a call is established, the recorder is set the users DN via  CTI messages and if the user is configured t...

iptuser55 by Level 6
  • 5 replies
  • 0 Helpful votes

Trying to install UCCX 12.0(1)ES01 but the readme doc for UCCX 12.0(1)ES01 states"Note:If you have installed thelanguage cop(uccx-language-pack_26-, install the latest Language COP (

Hi there,I wondered if anyone has had a Generic Login Error when a user is logging into the Finess web portal.This is just one user, and their device is in the CCX application user, settings and call space is set,Skill set and level are fine so I can...

mrjelly by Level 1
  • 6 replies
  • 0 Helpful votes

Hi All, Hope everybody is doing great, We want to invoke UCCE from Azure and insert a call back request into the agent queue, so that the agent can call a customer. Please suggest steps to be proceed to achieve this request.  Thank you,