UCCX Editor failing to start

[Gordon Ross]

I've installed the UCCX Editor from my UCCX 10.5(1)SU1 server on a Windows 7 64-bit VM. Th editor just plain fails to start. If I click on the icon in the Start Menu, nothing happens. If I run the .exe from a command box, nothing happens (Apart from being returned to the prompt immediately)

Suggestions?

Thanks,

GTG

[Gergely Szabo]

Hi, did you try to run it as an Administrator?

G.
 

[Gordon Ross]

Yes. Based on the install directory, I'm wondering if there's a clash with RTMT :-/

GTG

[Gergely Szabo]

Of Course It Should Not Happen.

Do you see any recently changed logfile (in or around the CCX Editor install dir) we can use as a starting point?

Did you check for the usual suspects? For instance, an antivirus or a firewall may do wonders.

G.

[Gordon Ross]

This is a new install of UCCX, so I've never had it working.

I've just fired up a 32-bit Windows 7 VM, and that started up the editor fine.

:-/

GTG

[Gergely Szabo]

Hi,

the UCCX compmatrix says WOW64 is required when CCX Editor is installed on a 64 bit OS.

G.

[Gordon Ross]

WOW64 is part of 64-bit Windows and is always there.

I've just tried two other 64-bit Windows 7 machines, and they're starting the editor fine. Now to unpick why my main Windows VM doesn't work. *sigh*

GTG

[Gordon Ross]

I should have checked the forums better:

https://supportforums.cisco.com/discussion/12285941/ccx-105-script-editor-not-working-win7-enterrpise-64-bit

Is the answer.

GTG