UCCX Finesse Desktop Layout Config Change - Remove Agent Summary Team Summary Report

[Leah Sittig]

UCCX 11.6.2.10000-38

Under the Home tab we would like to remove the section, Agent Team Summary Report.  I can't seem to remove this report.  The Team Name is Business Office but nothing I do removes this section from the Agent Desktop.

NOTE:  The supv do not want the agents to see their team mates status.

The XML is as follows:

<id>home</id>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL%20Business#20Office&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>

[Maxim Denisov]

Probably you remove a section in agent's block and check as supervisor, they are different.

Regards,

Maxim

[david.macias]

Are these all agents (non supervisors)? Can you post the complete layout. Also, did you log out and log back in as well as refresh the browser a few times? Cache some times makes it seem like the layout isn't updating. Finally, are you changing this layout for the right agent team?

david

[Leah Sittig]

The agents are not supervisors.  We have closing clearing the browser history to clear the cache.  We are on the correct team, Business Office.

They cannot see the Agent CSQ Statistics Report but can see the Agent Team Summary Report (which they want to remove).

Attaching XML for the team Business Office and screenshot of Status (Report does not have any data).

[david.macias]

You attached a PNG not the layout xml.

david

[Leah Sittig]

xml attached

[Maxim Denisov · Accepted solution]

Try removing this

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>

from agent's section

[david.macias]

Yeah this is what it should look like:

            <tab>
                <id>home</id>
                <label>finesse.container.tabs.agent.homeLabel</label>
                <columns>
                    <column>
                        <gadgets>
                            <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
                        </gadgets>
                    </column>
                </columns>
            </tab>