UCCX Generated Prompt with user prompt

[Ahmed habib]

Hello,

I am using simple script with get digit string and create generated prompt and working fine, but for example when entering account number 9999 I want to play my prompt (number you have entered is 9999) rather than reading back the number alone 9999 without my prompt )

Can anyone help me with that case.

I can't upload my script as .aef is not supported.

[Ahmed habib]

 @hallinanpv1  @Chris Deren

Can you help me please ?

[Ahmed habib]

I made this solution and all is fine now.

Thank you both very much

[hallinanpv1 · Accepted solution]

I believe the only way you can do this, and Chris please correct me if im wrong, is to play the prompt "The number you have entered is" and then play your generated prompt of the 9999   (you said you get the generated prompt back correct, did you choose to read the number as a Social Security Number so it says 'nine nine nine nine' instead of 'nine thousand nine hundred and ninety nine' ?).

The prompt and the generated prompt will be in different voices, since the generated prompt will be a system prompt, but other than some radical customization I believe that is all you can do.

[Chris Deren]

I agree with this approach as otherwise you would need a prompt for either every possible number sequence customer would enter, or at least one for each digit and then concatenate the digits based on each entered number.

[Anthony Holloway]

Keep in mind that you do not need the Generated Prompt step with Social Security Number format to play back a string of digits.

You can simply use: Play Prompt (--Triggering Contact--, p[thenumberyouenteredwas.wav] + s[numberyouentered])

The p[] plays the wav file, while the s[] reads off each digit in the variable collected at the Get Digit String step.