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Running CUCM, CUC, UCCX for a small contact center. Internal customer wants to have the ability to have the system read a generated wav file into a called numbers voicemail box. While i know that functionality is possible here is what makes it dif...
We are currently running a script on a server that was created internally, all the script does is place telephone calls via a CTI registered phone device (7941), it calls various toll free numbers that we programmed it to, if the phone system answers...
CUCM and IMP 11.5.1`, Jabber 12.5 Frustrated clients after updating to 12.5 that when they get a new message from someone and select the pop up notification the window will open, not at the most recent message, but several messages back in the hist...
Not a scripting expert but i know there are many on here who are so here goes: We have a script that requests the caller input a few numeric values that are then stored as string variables, the number of characters in field 1 can be from 6 to 12 long...
UCCX 11.0.1 SU1, CUCM 11.5.1, Finesse, IE, 8841
We have a single agent who is experiencing horrible freezing issues in Finesse. She is not the only one having issues but she is impacted to the point that she cannot function, the app freezes up comp...
That is a very good idea i will have to run this by the managers, would certainly get around the timing issue if the wav file is already created and if a human answers they just dont initiate the playback. Thank you
That it actually a great thought with the blind transfer, as you indicated the timing will likely be an issue and unfortunately the message would have some text to speech elements because there are variables that they want read into the message (subj...
Thank you, UCCE is not likely for the size of the company that this is for, but i will check to see if that functionality is available in PCCE, that may be a more palatable cost to them. Regards
i thought about that but they want this to be on demand, so if they get a human then two humans speak. Doing outbound dialing, even if they initiate the call immediately there would have to be a function to interpret if the number they dialed requir...
