Running CUCM, CUC, UCCX for a small contact center.  Internal customer wants to have the ability to have the system read a generated wav file into a called numbers voicemail box.   While i know that functionality is possible here is what makes it dif...

We are currently running a script on a server that was created internally, all the script does is place telephone calls via a CTI registered phone device (7941), it calls various toll free numbers that we programmed it to, if the phone system answers...

CUCM and IMP 11.5.1`, Jabber 12.5   Frustrated clients after updating to 12.5 that when they get a new message from someone and select the pop up notification the window will open, not at the most recent message, but several messages back in the hist...

UCCX 11.0.1 SU1, CUCM 11.5.1, Finesse, IE, 8841 We have a single agent who is experiencing horrible freezing issues in Finesse.  She is not the only one having issues but she is impacted to the point that she cannot function, the app freezes up comp...