UCCX Historical Reporting Tool

[Yort Mantup]

running 8.5 across the board (Unity, CUCM, UCCX).  When configuring  a report using the UCCX Historical Reporting tool, I noticed that under the parameter setting (available) there are agents listed that are no longer configured in CUCM or UCCX.  Where is UCCX HR pulling from to populate this list and how can I remove them?  Report I am referring to is Agent Summary report sorting by agent name and filter parameter of agent name.        

[Leo Salcie Tejeda]

Hi,

Go to: Subsystem-> RmCm->Resoruces->Inactive Agents: Select all an click Delete.

Regards

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[Yort Mantup]

I did that but the agents listed under the parameter setting had already been deleted prior. 

[giorgiosalsiri]

Are you running the report in a time frame in which the agents were active? If you were the agents will be in the report.

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[Yort Mantup]

Hello,

No, the agents showing up had been removed months prior to running the report. 

[Leo Salcie Tejeda]

As last resort, try rebooting the server.

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[Muhammad Irfan]

I am facing the same problem, I tried to reboot but the problem is there.

HI how you solved thi issue, kindly advise.

[panjwani80]

has anyone found the fix for this yet? I have delete inactive agents from everywhere and it still shows up in historical report

[kbenoit33]

Greetings,

So I found this link:

http://docwiki.cisco.com/wiki/HRC_shows_old/deleted_agents_in_list_of_available_agents

Please be advised I have not done the purge and because I'm very cautious when it comes to Cisco DBs before I do the purge I will open a TAC case and make sure I get a good understanding of what, exactly, the purge does.

Keith