UCCX historical reports not showing non IPCC extensions

[nadeem1nadeem]

Dear All,

Please help me to solve below problem.

My UCCX historical reports  are not showing non IPCC extensions for few agents.

Running on uccx 11.5 version.

Regards,

Nadeem

[Anthony Holloway]

Did you know that UCCX can only monitor the first 4 lines on the phone? For the Agents who are not working, is the non-IPCC extension on one of the first four lines on the phone?

[nadeem1nadeem]

Yes.I have only one non IPCC extension.

Regards,

Nadeem

[e.hawkins]

Nadeem, 

I am assuming you are running the Agent Summary Report?  Run the Agent Detail report and see if you have calls placed or received on the non-ipcc report for the same date and time frame.  If the agent has not received or placed any calls using the non-ipcc extension, the non-ipcc extension field will be blank.

[nadeem1nadeem]

Agent has received the calls but its not showing in any of the report.