Hi All, I want to implement a solution so my agents can work remotely and take calls.Which is the best solution for that .Someone suggested MRA Expressway. Any comments on this.
HiI want to use the expected wait time feature in UCCX editor. As the result of this feature is in second, I want to change it to minute. When I divide the result of expected wait time to 60, it just return the integer and not the decimal. How can I...
We have a customer presently on 10.x who wants to upgrade to 12.5. This customer is presently using a macro to take the ANI field within CAD and copy it, paste it, and hit return in a Citrix window with their CRM software loaded. Is anyone aware of a...
Hi All
I have a UCCX 11.5 and the supervisor needs to see the report of abandoned calls of his CSQ in his Supervisor Finesse.
How to do this?
TIACristian
We currently use BiB sip trunk recording but now have a requirement for gw recording or network based Normally we set the DN to be BiB and when a call is established, the recorder is set the users DN via CTI messages and if the user is configured t...
Trying to install UCCX 12.0(1)ES01 but the readme doc for UCCX 12.0(1)ES01 states"Note:If you have installed thelanguage cop(uccx-language-pack_26-12.0.1.10000-35.cop.sgn), install the latest Language COP (uccx-language-pack_26-12.0.1.10000-36.cop.sg...
My card reader is connected to voice router via ATA, however I cant get it working. I can see that ata is registered with CME and getting IP. Line seems to be alright, is there any sort of setting that I need to check on ATA? Thanks
Hi,
Unable to make ready while accessing UCCX agent extension through EM on another IP communicator.
I create device profile associate with user profile and make it under control device also...
but when i am accessing IP communicator through EM...
Hi All,I have this error in my cucm v10 user agent: High Traffic Try again LaterI suppose the problem is related to the high memory usage for the tomcat service. It is possible?When I run the rtmt I get this error message: Available virtual memory be...
Hi there,I wondered if anyone has had a Generic Login Error when a user is logging into the Finess web portal.This is just one user, and their device is in the CCX application user, settings and call space is set,Skill set and level are fine so I can...
We are currently running UCCX 10.5.2.14901-1. We will soon be upgrading to 11.6.1.10000-51When our users migrated from Cisco Agent/Supervisor Desktop, some still had the requirement to see historical reporting info in Finesse, like they did in CAD/C...
Hi there, I need to renew "CallManger" and "Tomcat" certificate this week, i was wondering if the change will affect UCCX.We have the following UC applications: CUCM 11.5 cluster with SSOUCCX 10.5 cluster with IPPA Thanks and I am in a hurry.
Customer is currently running CCX 10.5 with Finesse 10.5 and is moving first to 11.6 and then later this year upgrading to 12.x globally.The request has been made to be able to have the Supervisor add/modify/remove Wrap-Up Reason codes for the specif...
I am new to UCCE installations. I did install a server for DC and two servers for UCCE.10.5 After the UCCE installation, I am not able to open websetup page on both the servers.
Not sure where to dig into for this issue. Any help is much appreciated....
Hi All, Hope everybody is doing great, We want to invoke UCCE from Azure and insert a call back request into the agent queue, so that the agent can call a customer. Please suggest steps to be proceed to achieve this request. Thank you,
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