UCCX Holiday Script shows correct logic but still calls going to open hours:

[asifkhan250]

Hello Expert,

I have managed to create a Holiday check script and I can see during reactive debug it shows all of the logics correct but call goes to open hours, ideally it should go to closed hours and I am wondering if I did something wrong or required some modification in it. If anyone who is good in scripting please help me out on this as my business need this one out.

I did attach the screenshot of the reactive debug, please let me know your advise on this.

Regards,

Asif

[Anthony Holloway · Accepted solution]

The problem is with your If step:

If (holidayClosed == todaysDate) Then
  True
    Goto Closed
  False
    Goto Open

You already know that today is a holiday, because your Get XML Document Data step has found a match, else it would have returned null.

Just replace your If step condition with this condition:

If (closedForHoliday != null && closedForHoliday.trim().toLowerCase() == "true") Then
  True
    Goto Closed
  False
    Goto Open

[asifkhan250]

Hi Anthony,
It did work :), you are awesome bro! keep up the good work.

Regards,
Asif Khan

[Anthony Holloway]

Thank you! don't forget to rate the post as helpful too! Those of us who contribute to the forums like the points! :)