UCCX IVR Language and Multiple-Language script

[stewart1126]

Can someone let me know if there is a language pack that includes Vietnamese for UCCX or do I just need to create a custom language in UCCX? I am creating a multi-language script for a customer that has a requirement for Vietnamese.

[Joshua Nordquist · Accepted solution]

You can view the available languages for your version here

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

It looks like that is not supported for the current versions. Are the agents going to need Vietnamese Finesse or is this just for prompts?

[Slavik Bialik]

UCCX has no Vietnamese support in it's language pack COP file, but it shouldn't stop you doing a multi-language script with Vietnamese language. Just create a new folder named 'vi-VN' (for example) and put all the Vietnamese prompts over there.

[stewart1126]

Thanks Slavik,

So since there are no system prompts if I want to do a wait time on the script I would need them to record the numbers and add a variable on my script to point to the correct recording correct?

[Slavik Bialik]

Yes, indeed.