UCCX License used

[Mukesh Singh]

Hi All,

I have one confusion about UCCX license,Suppose we have UCCX Premium lic for 400 Agents i.e.400IVR port.That means i can have max.400 agents concourently.

Now i want to understand how outbound ports are used out of these 400.

According to Cisco

max we can configure

Agent - 400

Sup-- 42

Agent Email -- 120

Outbound -- 150

Regards,

Mukesh

[Amer rajai Sha'er]

If i am not mistaken, IVR Outbound ports are purchased seperatly, they are not included in the premium license, the agent outbound is included in the premium license, so in this case you can set up to 150 agents to get outbound calls campaign.

Amer

[Mukesh Singh]

Hi Amer,

Thanks for quick reply,My concern is,suppose we want to have 400 calls in Queue and 150 IVR uotbound option then,how may ports i have to configure?

Regards,

Mukesh

[Gabriel Saavedra · Accepted solution]

Hi Mukesh, please read this excellent document. Read page 3, where it talks about what you are asking for:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_BK_U767AC77_00_uccx-admin-guide_chapter_01100.pdf

Regards,

Gabriel.

[Mukesh Singh]

Thanks Gabriel.