UCCX - No Email seat license

[rbblue234]

Hi All,

I have uccx 7.1.5 running with a Premium license.  When trying to login i get an error saying there a licensing error and I need to try again in 5 minutes.   I need to click okay twice here for the message to go away.   Im then unable to get any email's from the queue...

The logs are showing the following.

2012-09-20 13:22:38:055 INFO Agent ACM0325  Load the agent profile

2012-09-20 13:22:42:410 INFO DAGT0000 Verify agent license.

2012-09-20 13:22:42:854 INFO DAGT0000 Load the agent configuration.

2012-09-20 13:22:42:868 INFO Agent CC1038 Package type is: Premium Version

2012-09-20 13:22:43:737 INFO DAGT0000 Verify agent license.

2012-09-20 13:23:53:991 WARN DAGT2067 Unable to obtain license type <email seat> from LRM.

2012-09-20 13:23:54:315 INFO DAGT1020 Login to telephony server.

[anchoudh · Accepted solution]

Hi,

Looks like the LRM service is not responding on time.

Please try restarting the Desktop LRM service\ sync service  from the UCCX control service.

DESK2067 Text: Unable to obtain license type from LRM.

Type: Warn

Add’l Info: Can not obtain license from LRM

Action: Check license usage and LRM server.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/reference/guide/cad80ccxecd.pdf

Hope this helps.

Anand

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[rbblue234]

While I did not restart the service, i rebooted the sever several time's to the process too work.