09-22-2023 02:20 PM
Hi,
I'm planning to implement UCCX having the publisher and subscriber in different locations (Geographically) in different cities.
I would like to know what would happen if the connection between these 2 locations went down for long time (24-48 hours)
will the nodes be synced after the link between the locations becomes up?
are there any concerns I should be aware of since we will have agents working on both locations and they should keep working even if the link between the nodes went down?
is there any document for this type of design? I couldn't find except for CUCM.
09-23-2023 08:12 AM
The topic that you need to search about it is UCCX cluster over the wan
For more about that please check the below document:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/design/guide/uccx_b_soldg-for-unified-ccx/uccx_b_soldg-for-unified-ccx_chapter_0100.html
09-24-2023 11:53 PM
Check the SRND of your version from this link
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