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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX Database

Hello,I've checked the uccx db storage of a customer with the command - show uccx dbserver diskFound out that logs_dbs, uccx_sbspace and uccx_ersb are almost full. I did some research and couldnt find the usage of uccx_ersb does anybody know?Also I n...

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Dialogflow ES and CVP 12.6.1

Hi,Has anyone gotten VVB 12.6.1 to work with Google Speech to text or the Dialogflow Intent element?I have it working with the Dialogflow element, but it fails for Transcription and DF Intent. They're coming back with null pointer exceptions on the V...

Area Code routing in UCCX script

Hello, I need suggestion of the best way to route the calls base on Area Code in UCCX script. I need to build the script that can validate the area code and if this is US area code send call to US queue and if this is Canada area code to send call to...

* as term char in cvp

I have a requirement where I need to make the * same as the # key for DTMF data termination. i.e. the caller enters an account number where minimum length and maximum length are different, the caller enters the # or * key to inform the application th...

AMA Forum- Design deployment and troubleshooting Cisco finesse in UCCX

Ask Me Anything Forum Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the vario...

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Resolved! Dialer can assign an agent to a particular customer(Outbound Campaign)

We got one requirement from customer regarding the UCCX outbound campaign related.Is there any option to make Dialer can assign a single agent based on the customer number.using our third party application we can send agent details, but want to know ...

Call waiting reports

Team, I am looking to build a report or find something that shows me the daily average for calls in waiting. The screenshot attached is the live metrics. So anytime all of our techs are unavailable/oncalls etc. The client goes to that "waiting queue"...

Customize report fields

Hello, my customer is using Cisco Unified Inteligence Center version 12.0(1) and they want to customize Call Detail Report to make that the field SkillGroupSkillTargetID shows a name or descriptions instead of a numerical Id.First of all, is that pos...

Chat Acceptance Timer

Hi there, Is there a possibility of changing the timer in which a chat comes in through Cisco FInesse/Social Miner? I have a customer who recently was cutover to Cisco Finesse 12.5 and they would like more time for an agent to accept a chat? Is this ...