hello expert,Anyone know if renew Call Manager 12.5 Tomcat certificate will impact UCCX and Finesse? and what need to be done?Thanks,J
Forum Posts
Cisco CVP currently supports FTP for IIS media server. With all the security vulnerabilities getting reported every other day, does any one know when would this be switched to SFTP? Thanks!
Resolved! UCCX IVR License-annoying
Hi, Premium license is so annoying. cisco tells you it is 1:2 yet I think it is not. I have a call center licensed for 100 seats which should mean 200 IVR ports but the license utilization tells me otherwise. it shows that the total number of inboun...
I have a courtesy callback solution implemented and it is working fine. The CallbackWait application dials the customer back using the 10 digit number that the caller entered originally. What I would like to do is prefix 9 or some other access code...
When we want to check the Dialogs (http://finesse1.xyz.com/finesse/api/User/1234/Dialogs), we get a popup requesting Username and password, but when we enter the Administrator username/password or Agent username/password, we always get the same resul...
I have a menu that I want to speech enable. I created my grammar and uploaded it. In my script I reference the grammar. My grammar contains different ways of saying the same thing for things like order or payment. I am trying to identify the tag, but...
Hi Team, I Am getting error in UCCE 10.5 CVP server 03/03/2016 16:19:49.500, The error was: The element encountered an exception of type java.lang.OutOfMemoryError. The root cause was: java.lang.OutOfMemoryError: unable to create new native thread ...
Hello everyone,I’m working on a project using Cisco Unified Call Studio, and I need to add a simple Java file to an Action Element. I’ve tried multiple approaches but haven’t been successful so far. Could anyone provide a step-by-step guide or point ...
Hi Guys,We have a solution with 02 UCCX Servers (Master and Slave) and are need to restrict a specific team to only to insert and exclude messages. I would like know if there are the possibility to create the user with this privilege? Thanks,Wilson
Does anyone have experience displaying on-prem Cisco UCCX queue data into a screen on the WebexCC desktop layout? If so, how would this be accomplished? We have some main line agents that frequently are looking at all the queues in the UCCX environme...
Hello Friends, I have a ccx 12.5 and an application "script" that is used to run my call center.Currenly I am in process of solving the calls that are Dequeued and apply priority to it.I do this by storing the Deqeued DN and time in...
Resolved! CUCM Upgrade and PCCE
Hi Team, We are planning to do a minor cucm upgrade from version 12.5.1.18901-1 to 12.5.1.21900-29. Just checking if we need to upgrade JTAPI also from PG as part of this upgrade .If so can someone confirm the steps Also what other updates need to ma...
Hello all. I am an UCCX dummy sorry for that. Untill now we had a smal system from a 3rd party vendor that work for now but now our Bussines need more features. Our Bussines want to have an solution (maybe UCCX) where an user get the IVR option by ...
Hello everyone, Can someone please guide me through this? I need to get my companies webex contact center data into power bi, how and what do I need to do to get that? Thanks for your help!
Hello. I have an application that emails a team manager when a call RONAs. We send the name of the queue and the caller's phone number. However, we've been asked to send the name of the agent who didn't pick up the RONA call.This is run in real time ...
