I need to write an on-call end java class to catch hangup events, however, I also need to write a record to an external source via a RESTapi. I know my session values from the application will be available from the application so that will help for t...
Forum Posts
Hello Everyone,Has anyone done UCCX and Power BI integration? If so, could you please share or send me some documentations that I can use to complete the integration? Thanks, MK
Does anyone have an explanation for the above error code? Cannot find a detailed explanation. Many thanks
Hello Team,we have random call drop for the customer who are in the Q for like more than 40 min or 1 hour and so.their calls get dropped somtime. When I see in HDS , i see the router error code 499. and the final obejct ID for the dropped calls are b...
I've installed an PCCE 12.6(2) that is running on evaluation licences rigth now. When i try to configure the CCE License Settings i have only the option to select License Type - Perpetual ans Usage Mode - Non-Production, this will require to have CCE...
Hi team,I have strange issue .with same config parameter and IVR script name in one environment I here the "pls make a valid selection" announcement when I dont press anything but in the Lab environment I dont hear that after no selection. Below is ...
Hi, We are planning to upgrade our UCCX from 10.6(1)SU2 to 11.5(1)SU1. I have read in the documentation that starting 11.5, tomcat service is preconfigured with RSA and ECDSA certificates. We are using internal CA-signed certificates. There is b...
Hi to everyone, When the call is queued i am checking the calendar and in a case if this is not business hours i use goto step which actually is out of select resource logic BUT if agent becomes avaliable the call is switched to connected step.. I wa...
Community Live Forum- Introduction to Webex Contact Center Ask Me Anything Forum This session covers Webex® Contact Center, a next-generation cloud contact center solution that brings the innovation, flexibility, scalability, and agility of the cl...
Resolved! Cisco 8841 SIP and Contact Center Log in
We are currently looking to upgrade our phones from 7945 to 8841. We have several phones for our Contact Center, and we tested one today and received the error message "Device inaccessible." We are running CUCM 11.5 and UCCX 11.6. The firmware for th...
Context: I'm a data analyst that oversees a Call Center, and I make reports.I would like to establish a pipeline from Cisco UCCX database to Microsoft Fabric's Data Lakehouse.The two reports I would like to pull via SQL or some other means:The Detail...
Hello,We have Finesse 12.6.1 in a PCCE system. There are several Not ready reason codes configured.Is there a way we can disable the keypad (prevent agents to make outbound calls) unless the agents select a specific reason code (in other words, only ...
Hello,I have a client that we recently completed a small UCCX 8.5 Premium deployment for. As part of the deployment we completed a CAD integration with Salesforce.com in order to provide a screen pop of the associated customer account using the ANI f...
Hello, I am pretty green in this area, but enjoying the challenge of working in it. My dilemma: We are running UCCX 12.5.1 with a post call survey and certain scripts. Which works great except in the following situation: When the customer chooses ...
Resolved! Finesse and Call Waiting
Hello Experts,We have normal calls and Emergency calls. An agent answers a normal call and an emergency call arrives. We need to be able to put the normal call on hold and answer the emergency call. I know we can use the priority queue for the emerge...
