On the Agent Outbound CCDR Report there are 18 Call Results.
There are a few that the system can not detect:
5—Customer does not want to be called again.
6—Call connected, but wrong number.
7—Call connected, but reached the wrong person.
8—Customer requests callback. This is not applicable for IVR-based outbound campaigns.
I understand #8, there is a callback button for the agent to schedule the callback.
How does the system know when 5,6, or 7 occurs?