UCCX outbound dialer to call and play user a message

[Jason Post]

Looking for more incite on and outbound dialer config that would call people and play a message? I'm looking to build a solution that would call an extension or group of extensions when calls in Q reach a certain level. This could be trigger manually by a supervisor or threw some logic but for starts I'm curious how to start this. I do nave the proper licensing for outbound campaigns.

UCCX 11.6.1

[Sean Lynch]

...just an idea.

I wouldn't recommend or attempt to use "Outbound" dialer to place a call.  This would require loading a flat file into the UCCX Outbound campaign management UI--which currently is manual process (unless you have a 3rd party campaign management application to get around this requirement).

Is a call necessary?  Then consider creating a HTTP triggered script to place a call out.

If a call is not necessary, consider sending an email message with the alert details in the message body.  SMTP is simple to configure and use from a UCCX script.

-Sean