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UCCX report generation issue

hello everyone

I'm having an issue when generating a specific report on UCCX. I tested on version 11.0 and later upgraded to 11.5, but the error is the same. The error is the following:

"Report execution failed. retry running the report and if the condition persists, contact the administrator."

I checked the database status (on data source options of CUIC) and it appears ok. What else can i check for solve the problem?

Many thanks in advance

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions

Have you installed this COP

Have you installed this COP file?

http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64203.html

4 REPLIES 4

Have you installed this COP

Have you installed this COP file?

http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64203.html

HI Jonathan

HI Jonathan

I want to ask about the cop file, after I import the socialminer template in cuic the same problem arises, does this cop file also solve my problem?
But the report for ccx in cuic is still normal

Many thanks in advance

Beginner

CUIC Filter

Make sure you already put filter the right way, i have this problem, and after change my filter in cuic, it solve

Re: CUIC Filter

Hi JuliO!

 

This problem was resolved? I already have the same problem when i execute three specific reports, below the names:

 - Agent All Field Report

 - Agent Login Logout Activity Report

 - Agent Summary Report

 

I would like to know if that COP File would solve my problem.

 

Thanks!

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