UCCX Script Editing Guides

[simon hester]

Hi All

Whilst not completely new to UCCX script editing I'd have to say I'm a novis. I have inherited a number of scripts that are running on various applications on UCCX. These scripts are managing external customer access to some different telephone contact centres for my customer. 

I was recently asked to add a IVR menu to one of the scripts and whilst i managed o get it work it was more by chance blind determination I'm not sure i fill understand why it finally worked. 

I'm aware of CCX editor and have used this recently to sort the script I mentioned above. I can follow some of the logic of the scripts and some reactive debugging has helped a little. 

I have seen parts of the script that reference what might be variables for example on a Menu item it has 

Menu (--Triggering Contact--, "CC"+CC_No+"ClosedMsg") red highlight on the snip of the script attached. 

But not really sure what those items are in there for. I will add a snip from the script. 

Are there some good starts guides to this stuff as want to up my game in this area for next time i get asked to edit one of these so I'm less of I have no clue. 

Thanks in advance. 

[Roger Kallberg]

Those are variables. The plus means that it concatenates the variables. There is a variable section down left when you have opened a script. There is a pretty good script reference document. See this link Programming Guides 

[bill.king1]

If you look on the web you'll find different UCCX training guides; one that seemed to cover a good bit was this one from Pluralsight. https://www.pluralsight.com/courses/practical-cisco-uccx-scripting-techniques .
Hope this helps, welcome to the contact center world

[Mohammadreza Hadi]

also check this link:
https://www.cbtnuggets.com/it-training/cisco/uccx-scripting

Lalo Nunez is one the best UCCX Trainers ^-^