UCCX Script

[Sonam]

HI,

I have contact center working with scripts. I want to play an IVR prompt if customer call after 10 pm, what function should i  use? Please help!

[Andreas Stuber]

Sonam,

This could be a simple backoffice query, and depending on the time and availability of agents or not, you then queue to agents.

We built a announcement calendar solution where  Callcenter Supervisors can change the behavior/ announcements of the CC, which is a bit more comprehensive in case your opening hours are more complex.

Good luck with your project!

[Chris Deren]

Simply use time of day step in the CCX script and add branch defining 10 PM - whatever time you want, then under that branch add the step to play your announcement and whatever else you need to do.