A UCCX license defines the system mainly along the following lines: Licenses are either concurrent
or named-user licenses.
- Package: determines available features
- Seats: number of concurrent agent logins
- Ports: number of concurrent calls in the queue
Concurrent licenses apply to logged in users. Different individuals may share a concurrent license as long as only one of them is logged in. For example, Company A has 300 unique users that work in 3 shifts. Each shift has 100 logged in users. Company A needs to purchase only 100 concurrent user licenses.
Named licenses apply to unique individual users regardless of their logged in status. Company B has 300 unique users that work in 3 shifts and each needs access to the licensed option. Each shift has 100 logged in users. Company B must purchase 300 named licenses.
for your second question: There are SSO feature available in UCCX but does not satisfy your requirement.