11-12-2018 07:49 AM
Hello,
I am trying to integrate UCCX 11.6.2 ES01 with SocialMiner 11.6.2 for email and chat.
The SocialMiner server is in a DMZ as per the recommended design.
I think that I have configured everything as I should but I am seeing SocialMiner Chat Gateway: Not Configured in the SocialMiner page in UCCX admin - see below.
Is there something that causes this? - I can go ready for Chat and Email on the Finesse agent interface but chats do not arrive. I can see them hit the SocialMiner server though.
UCCX SocialMiner
05-17-2019 12:11 AM
Hi, James! Did you fix this problem?
05-17-2019 01:47 AM
Hi,
Yes I did get it working. The customer had not configured their firewall properly. Once we made sure the ports were as per the Cisco list it worked ok.
HTH
08-23-2019 01:37 PM
I have the same problem, can you help me with who resolve this issue?
Regards!!
10-22-2019 09:37 AM
Can You Shared the FW ports or cisco listed
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: