UCCX SocialMiner Chat Gateway Status

[James Hawkins]

Hello,

I am trying to integrate UCCX 11.6.2 ES01 with SocialMiner 11.6.2 for email and chat.

The SocialMiner server is in a DMZ as per the recommended design.

I think that I have configured everything as I should but I am seeing SocialMiner Chat Gateway: Not Configured in the SocialMiner page in UCCX admin - see below.

Is there something that causes this? - I can go ready for Chat and Email on the Finesse agent interface but chats do not arrive. I can see them hit the SocialMiner server though.

 UCCX SocialMiner

[MinyuVV_14]

Hi, James! Did you fix this problem?

[James Hawkins]

Hi,

Yes I did get it working. The customer had not configured their firewall properly. Once we made sure the ports were as per the Cisco list it worked ok.

HTH

[rduron]

I have the same problem, can you help me  with who resolve this issue?

Regards!!

[Hassan Kallab]

Can You Shared the FW ports or cisco listed