06-19-2018 04:26 AM - edited 03-14-2019 06:15 PM
Hi all,
We will perform UCCX upgrade from 10.0.1 to 11.6 , Can you
06-19-2018 06:09 AM
Hi there
Since its from 10.0 CCX to 11.6 there are no direct upgrades and you have to do a Refresh Upgrade procedure.
For any upgrades you have to go thru the install/upgrade guides and make sure you understand the steps and process. If you are doing for the first time, I suggest you to stage it in a lab, test it out (DNS required) and also open a TAC case and keep them standby during the maintenance/switchover window period.
In high level, below are the steps you need to follow. (Start from Chapter 4 in the below guide)
Note- No more CAD, its just Finesse for Agent
Good Luck
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
06-20-2018 06:02 AM
I must upgrade from 10.0 to 10.0SU1 for first ?
06-20-2018 08:13 AM
Hi there
Basically there are two ways of upgrade. Linux to Linux (L2L) and Refresh Upgrade (RU).
A Refresh Upgrade is required in situations where incompatibilities exist between the old and new software releases.
From 10.X to 11.6 its listed as a RU and you have to install the cop files on active partition on node(s). The upgrade guide is not mentioned a requirement for a SU install. Also make sure you are meeting the Virtual machine requirements for 11.X
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
06-21-2018 01:29 AM
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