09-27-2016 10:14 AM - edited 03-14-2019 04:35 PM
UCCX 10.6.1
We have a voice prompt script that when we authenticate the user the variable strings adds digits to the input.
Example, The password is 12345#
The Variable shows 11223 (note Input Length is set to 5 digits)
We have ensured the user and password are set up in CUCM and also a administrator in UCCX.
I have attached the debug for your refence. Any help would be appreciated.
09-27-2016 03:25 PM
Was the call placed on-site or did the call come in from a gateway connected to your phone service provider?
I had a DTMF configuration issue on one of my provider-facing gateways that would send double DTMF digits when calls came in on the PRI circuits connected to that gateway. I had to change the DTMF configuration which stopped the double DTMF digits. I don't remember the specific change but I can find it for you.
If the call was made from an internal extension, I don't know what would cause double DTMF digits.
Bill
09-28-2016 06:32 AM
My provider-facing gateways are MGCP-controlled gateways and have the line:
mgcp dtmf-relay voip codec all mode out-of-band
This line solved my double DTMF digits being sent to my on-site IPIVRs and third-party off-site IVRs where calls were transferred to the off-site IVR. I believe the line it replaced was:
mgcp dtmf-relay voip codec all mode nte-gw
Bill
09-28-2016 07:13 AM
Bill,
Thank you for the information. It is internal calls. It seems to be failing on the Authenticate User step.
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