10-04-2011 11:12 AM - edited 03-14-2019 08:39 AM
Hello,
We are facing issue with CSQ status on CAD application. This is happening only for newly created CSQs.
We have other CSQs which are working properly and users are able to see those while they are getting calls.
Attached are the screen shots for the same.
UCCX version: 7.0(1)SR05 -Premium
CAD :7.1
10-04-2011 10:36 PM
Dear Shaijal,
Please provide the hardware model that holds the UCCX application and the total number of CSQs you have created already.
Abraham
10-05-2011 12:23 AM
Server Model details:
Detected Hardware: 7825H07
Detected CPU: 3000
Detected RAM: 2048
Base OS version: 2003.1.4
Number of applications:60
Number of CSQs:84
10-05-2011 09:15 AM
This issue has bee resolved.
The information that is displayed on CSD/CAD is handle by the Cisco desktop Enterprise Service
we have restarted Cisco desktop Enterprise Service.
This service can be restarted at any time and It will not affect calls, agents, supervisors, etc.
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