Unable to view CSQ status on Agent desktop

[Shaijala]

Hello,

We are facing issue with CSQ status on CAD application. This is happening only for newly created CSQs.

We have other CSQs which are working properly and users are able to see those while they are getting calls.

Attached are the screen shots for the same.

UCCX version: 7.0(1)SR05 -Premium

CAD :7.1

[abraham1982]

Dear Shaijal,

Please provide the hardware model that holds the UCCX application and the total number of CSQs you have created already.

Abraham

[Shaijala]

Server Model details:

Detected Hardware: 7825H07

Detected CPU:       3000

Detected RAM:       2048

Base OS version:   2003.1.4

Number of applications:60

Number of CSQs:84

[Shaijala]

This issue has bee resolved.

The information that is displayed on CSD/CAD is handle by the Cisco desktop Enterprise Service

we have restarted Cisco desktop Enterprise Service.

This service can be restarted at any time and It will not affect calls, agents, supervisors, etc.