Unified CCX Software Compatibility Matrix for 12.0(1)

[iverson.justin]

Just wanted to double check, does CCX 12.0 support CUCM 10.5?  Or I do I need to upgrade to CUCM 11v first?  Thanks

[dekwan]

Hi,

Per the compatibility matrix for 12.0, it only lists 11.0 CUCM and not 10.5, so I would assume that 10.5 is not supported for CCX 12.0.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html

Thanx,

Denise

[Gerry O'Rourke · Accepted solution]

CCX 12 does not support CUCM 10.5

It supports CUCM 11.X and 12.X

CC11.0 / CCX 11.6 does support 10.X.

So you either need to do a step upgrade (upgrade CCX to 11.6, upgrade to CUCM 11.5, upgrade CCX 12.0, upgrade CUCM to 12.5 etc) or upgrade both CCX and CUCM in the same window.

See below:

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Gerry

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