02-10-2014 10:29 AM - edited 03-14-2019 01:04 PM
Hello Everyone,
We have Cisco auto attendant console installed on our receptionist computer which she answers. I would like to know where i can download this software.
Thanks
Saeed
Solved! Go to Solution.
02-10-2014 11:19 AM
Hi Saeed,
If it is CU
yu can download from below link. but you should have ciscologin credential.
http://cisco-ac.arcsolutions.com/UserWebSite/cisco/ciscodefault.aspx
for more information, please refer below url
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUEAC_Rel_Note8_6_2_11.pdf
refer for client installation :
http://www.arcsolutions.com/north_america/solutions/products/video/Installing_CUEAC_Client.aspx
hope this will help you
Regards,
Shalid K.C
02-10-2014 10:37 AM
Dear Saeed,
I believe you can download it from the call manager Application-->Plugin options.
Regards,
Shalid K.C
02-10-2014 10:39 AM
already checked its not there.
02-10-2014 10:52 AM
Hi,
are you referring to the "Cisco Agent Desktop" (CAD)?
I assume the receptionist is actually an agent in UCCX. If so, you can download the CAD from the UCCX server. Look underneath Tools > Plugins.
G.
02-10-2014 10:57 AM
No, I was not talking about CAD. But it is similar though. Actually jogged my memory and now remember it runs CUEAC server.
02-10-2014 11:19 AM
Hi Saeed,
If it is CU
yu can download from below link. but you should have ciscologin credential.
http://cisco-ac.arcsolutions.com/UserWebSite/cisco/ciscodefault.aspx
for more information, please refer below url
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUEAC_Rel_Note8_6_2_11.pdf
refer for client installation :
http://www.arcsolutions.com/north_america/solutions/products/video/Installing_CUEAC_Client.aspx
hope this will help you
Regards,
Shalid K.C
02-10-2014 11:03 AM
could you please let me know which version of cucm you are currently having.
in cucm 7 and later you could find cisco unified communication assistant and Cisco Unified Department Attendant Console only..
Regards,
Shalid K.C
02-10-2014 11:17 AM
Shalid, I found it and installed it. Now it is not connecting to a server. Hothis thing works ?
Thanks
Saeed
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