Hi,I have UCCE 9.0.3 in my environment but when supervisor is monitoring agent state on CTI Toolkit Team Real Time Status we are not able to see Skill Group name.For your reference I have enclosed screen shot of that.
Hi,Has anyone come across an error of below from UCCX?Message: App: 556, Snippet: 503 threw exception: (1054, "Unknown column 'self.did' in 'field list'") (OperationalError: (1054, "Unknown column 'self.did' in 'field list'") raise errorclass, er...
I have an IVR that I built on UCCX 9.x that is an account inquiry script (i.e. look up balance, last payment date, next payment due..etc..). The agents would like the account number that the caller inputs to be placed on CAD should the customer wind...
I have this issue pop up every once in while when my helpdesk people will create a UDP and add an agent's extension to the profile. I will remove the extension but when attempting to log in via CAD it reports that the extension is a shared line. An...
We are getting this error when launching a Cisco supervisor desktop. I am attaching a screen shot. Any help will be appreciated.Below are the screenshots (scroll all the way down):
Does anyone know what the query would be to duplicate the real time resource stats page in version 8 or above of UCCX? I need to build a custom web page that displays the same information. I've got all the connectivity to the database just fine and...
Greetings,Is it possible to pull data from Active Directory using caller ANI, and then pass first name, last name, etc... to Finesse through call variables?This is for an IT support line of business where callers are internal.Either through ICM or CV...
Hi all, One of the call agent unable to login to CAD. When the user credentials are given, it's showing:'ERROR: UNABLE TO DOWNLOAD FILE. COULD NOT OPEN REQUEST' Any help will be appreciated.
Hi All,I have searched enough through the support forum but was not able to find a satisfying answer and so am here raising this discussion. If you know please help me out as am new to the UCCE setup.I have done the UCCE trainings and now i want to s...
Hello,I'm trynig to configure agent greeting with ICM 8.5 and CVP 8.5 (Out of box CTIOS tool kit.) When I press record greeting button it is showing an error "error 10170 Routinng error while recording agent greeting".Any clue please.RegardsKrishna
When we receive emails after hours and or no agents are logged in the emails are ending up in the NIPTA queue. We have the necessary workflows in place and work correctly. I can look at the audit trail and see the emails come in, the case gets creat...
What exactly is a "resource group" used for? I get the concept of a "team". I can see how a team contains a supervisors, agetns and CSQ's. Can you add a "resource group" rather than specify the individual agents? Peter Buswell (aka ...
Hello Guys,I have a problem generating Live Reports on CUIC (UCCX 10 deployment).I receive the following error:"Error updating the filter information. XMPP Messaging infrastructure error"All the services are IN SERVICEAny ideas??
Hello,I am unable to find the recovery disk for UCCX 9.0.2. For CUCM, IM, Unity Connection, they are all listed in the download section. If anyone knows where to find this recovery disk, please share.Thanks,AK
