Hi All,Does any know if it is possible to get the Router Call Key (RCK) and Router Call Key Day (RCKD) in two separated ECC variables ? How can it be done in the ICM scripting ?Thank you & RegardsNick
Hi teamMy client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.Any sugg...
Hi there, We are trying to create a simple script, the main issue is if this script could be achieved without using agent licenses. The script is defined as follows:- Working Days from 8:00 am - 14:00 pm ----> Redirect Call to an Extension (Paramete...
Is there a way to:Option#1•1. Write sql job to remove certain “member” records or pending records because in Cisco’s Outbound option users guide clearly states, You should not no any operation in the DL_Tables. It seems like...
Dear All - Can you please let me know the logic of minimum competency of Skill in CSQ and how it Works.Resource Selection Criteria - Most Skilled, Least Skilled, Most Skilled by Weight, Least Skilled by Weight, Most Skilled by Order, Least Skilled by...
Hello,Is there a documentation for RouterErrorCode values found in ICM Route_Call_Detail table?I have seen that value of "0" means "call has been normally answered" and value of "448" means that the customer has abandoned. Where can I find more detai...
Given a CRTP URI, I'm trying to get an HTTP URI for the same resource. I can get the contents (wav file prompt, or VXML document, or whatever) easily enough, but not the HTTP URI equivalent.The scripting documentation states:If you are in a script or...
Hi All,I have a question concerning CSQ Activity Reports by CSQ generated from UCCX 7.1 (0) server. If I run a CSQ activity by CSQ report and I run a CSQ activity by call distribution summary report, I get different CSQ ID's for the same CSQ's. i.e. ...
Can i use both client in same time ?now i using CAD but for licing , i need to using CTIOS client for new agent.If not , and i remove CAD and useing only ctios , is there any issue in reporting ?Can i run Finesse with ICM V8 ?Thanks
Greetings,My scripts have a variable depending on the number called. If the caller called the main location at 2345 the script would set Location=Main. In the previous version of desktop administration I was able to point the output of this variabl...
Hello,We have UCCE 8.5(3) with CVP 8.5.1 with ICM scripts with options that route to dynamic labels that route calls to Cisco endpoints (line groups and phones with forwareding) that need extended ringing time. The maximum time these will ring is 6...
Dear All - Can you please help me in understanding Cisco Media Termination Group and it's functionality.To process a call control (CTI Ports) and CMT (fro play Media and DTMF digits are received out of band)I checked the Guide, Where i got below Inf...
Hi Support CommunityI am using a script for which i need to route calls based on the Calling Number. If they come from extension 3XXX they go to agents located at 1 site as first priority and if they come from extensions 4XXX they go to another site ...
