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Beginner

Unseen Reps

Over the holidays, we had some Reps assigned a large number of Avaya skills to cover the call center.  For some of our routing scripts, the new skills were not seen.  I opened the real time report and it showed the reps in, as example, skill 1 but not in skill 2; any ideas?

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Beginner

1. Check if the Skills are added in RTA.

    Procmon PIM >>> acdperiph

2. After the new Skills are added you would need to recycle the RTA

3. If step 1 and 2 are fine check if you are receiving the skillgroups in hashin records.